Returns Policy
We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a returns service within 30 days from the date of delivery. Please note the following conditions:
Return Eligibility: The item must be unused, unworn, and in the same condition as when you received it. All original tags, labels, and packaging must remain intact.
Return Process: To initiate a return, please contact our customer service team at [contact@outerreefsurfschool.com] with your order number and reason for return. Once your return request is approved, we will provide you with instructions for sending back the item.
Return Shipping Costs: The cost of returning the item is the responsibility of the customer. We recommend using a trackable delivery service to ensure the safe return of your item.
Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 10-14 business days, minus any applicable shipping fees.
Exceptions: We are unable to accept returns on items that have been used or are not in their original condition. Items marked as "Final Sale" are non-returnable.
If you have any questions or need further assistance, please don’t hesitate to contact us! We’re here to help.